Client Overview

A leading insurance provider partnered with S-MOBILE to modernize its claims processing system. The goal: deliver a scalable, secure, and analytics-driven platform that reduces manual effort, speeds up resolution, and ensures compliance with GDPR and industry regulations.

Challenges

Manual claims intake and review created delays and errors
Lack of centralized analytics limited fraud detection and performance tracking
Sensitive data required robust security and compliance
Platform needed to scale across products and jurisdictions

Solution

S-MOBILE built a custom claims automation platform using agile methodology and secure cloud-native architecture. Key features included:

Automated claims workflows with intelligent routing

Real-time analytics dashboards for fraud detection and operational insights

Secure deployment with encryption and audit trails

Modular design for easy scaling and configuration

Agile delivery with iterative feedback and rapid value creation

Results

40% faster claims resolution, boosting customer satisfaction

Improved operational resilience through automation and modernization

Full compliance with GDPR and ISO 27001 standards

High adoption rates across claims and underwriting teams

Scalable architecture ready for future product expansion

Conclusion

S-MOBILE’s tailored solution empowered the insurance client to transform claims processing into a secure, scalable, and data-driven operation. This case highlights our ability to deliver agile digital platforms that evolve with client needs and regulatory demands.