Client Overview

A national telecom operator partnered with S-MOBILE to unify its fragmented CRM and billing systems. The goal: deliver a secure, scalable integration framework that improves customer data consistency, billing accuracy, and operational efficiency.

Challenges

Siloed CRM and billing platforms created data inconsistencies
Legacy systems lacked APIs and required custom connectors
Real-time service activation demanded dynamic data sync
Telecom regulations required secure, compliant architecture

Solution

S-MOBILE delivered a modular integration solution combining API gateways, data transformation engines, and event-driven architecture. Key features included:

Designed cloud-native architectures with Kubernetes and Docker

Real-time synchronization for service provisioning

Secure architecture with audit trails and encryption

Agile delivery with phased rollout and stakeholder feedback

augmentedDevOps professionals

Results

Improved customer service and billing accuracy

Faster service activation and reduced churn

Lower operational costs through automation

Full compliance with telecom regulations

Scalable foundation for future digital services

Conclusion

S-MOBILE’s integration expertise enabled the telecom client to unify CRM and billing systems into a future-ready, secure architecture, supporting seamless operations and long-term growth.